Why use an Approved Coal Merchant? The
answer is simple..... all coal merchants who belong to the Approved
Coal Merchants Scheme support and follow the Coal Trade Code. |
What is the Coal Trade Code? - The Coal
Trade Code began in 1962 as a joint financed venture between the National
Coal Board and the wholesale and retail parts of the domestic coal trade.
The Solid Fuel Association whose members include the major solid fuel
producers/manufacturers and the distributive coal trade now finance the
scheme.
Why was it created? - The scheme was
created so that standards could be set for coal merchants and, in particular,
a system could be developed to show their customers that they were keeping
to those standards. The Code is administered by a National Panel with
an Independent Chairman.
What does this mean to you the customer?
– When a coal merchant joins the Approved Coal Merchants Scheme,
he has to give some important undertakings to his customer, and the Scheme
sees to it that he abides by the Coal Trade Code as follows:
- Supply good quality coal and smokeless fuel correctly
described
- Ensure that packed fuels are marked with maximum information
- Ensure that staff have a basic knowledge of the Retail
Coal Trade
- Supply suitable fuels for particular appliances
- Investigate all consumer complaints properly
- Display a detailed and up-to-date price list
- Trade in a manner compatible with the good repute
of the Retail Coal Trade
- Make customers aware of the danger of carbon monoxide
poisoning from burning fossil fuels and how they can obtain information
to protect themselves
What if things go wrong? - They
rarely do but, if you do have a problem first contact the Approved Coal
Merchant. He has given his assurance that he will deal quickly and sympathetically
with any query.
| If you still have a problem after
speaking to your coal merchant, the Approved Coal Merchants
Scheme can help. We have an ACMS Co-ordinator Mr Andrew Nightingale
whose job it is to see that the members follow the Code. Mr
Nightingale can be contacted c/o Solid Fuel Association, 7 Swanwick
Court, Alfreton, Derbyshire, DE55 7AS Telephone 0845 601 4406
/ 01773 835400. or email: andrew.nightingale@solidfuel.co.uk |
| So ... before buying your
solid fuel, look for the red, blue and white Approved Coal Merchants
Scheme logo and be sure of a great deal! |
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